Terms and conditions

Welcome to Keylocker.ge! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, please do not use our website or services.

1. General Information

1.1 Keylocker.ge is an e-commerce platform specializing in the sale of key lockers, smart door locks, and related products.
1.2 These Terms & Conditions govern your use of our website and services.
1.3 We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on this page.

2. Products and Services

2.1 We offer key lockers, smart locks, and installation services. Product descriptions, prices, and availability are subject to change without notice.
2.2 All product images on the website are for illustrative purposes. Actual products may vary slightly in appearance.
2.3 Installation services are available in selected cities (e.g., Tbilisi, Batumi, Gudauri) at specified rates.

3. Payment Terms

3.1 Payments can be made via bank transfer, card payment (Unipay), or TBC/Bank of Georgia installment plans.
3.2 All prices are in GEL and include applicable taxes unless otherwise stated.
3.3 In case of installment purchases, you must adhere to the terms set by the respective bank. Keylocker.ge is not responsible for any issues arising from installment agreements.

4. Shipping and Delivery

4.1 We provide delivery services to all major cities in Georgia. Delivery times may vary depending on your location.
4.2 Shipping fees, if applicable, will be communicated at checkout.
4.3 We are not liable for delays caused by unforeseen circumstances such as weather, logistics issues, or third-party courier services.

5. Returns and Refunds

5.1 Products may be returned or exchanged within 14 days of delivery if they are unused, undamaged, and in their original packaging.
5.2 Refunds will be processed after verifying the returned product’s condition. Shipping fees are non-refundable.
5.3 Custom or special-order items are not eligible for return unless defective.

6. Warranty

6.1 Products sold by Keylocker.ge may come with manufacturer warranties. Details of the warranty period will be provided with the product.
6.2 Installation service is guaranteed for 30 days from the date of service.
6.3 The warranty is void if the product is tampered with, misused, or improperly installed.

7. Code Changes

7.1 Customers are responsible for following code change instructions carefully.
7.2 Keylocker.ge is not responsible for incorrect code changes or boxes becoming inaccessible due to user error.
7.3 If assistance is required, contact our support team before attempting a code change.

8. Privacy Policy

8.1 Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Liability

9.1 Keylocker.ge is not liable for any damages or losses caused by improper use of products or failure to follow installation instructions.
9.2 In no event shall Keylocker.ge’s liability exceed the total purchase price of the product in question.