Keylocker.ge (LLC “IT Solutions” ID: 405332670)

1. General Terms
Our goal is to offer high-quality products and services to our customers. If the purchased product does not meet your expectations, you can return it under the conditions outlined below.

2. Return Period
Products can be returned within 5 calendar days from the date of purchase, provided they meet the return requirements.

3. Return Requirements

  • The product must be in new condition, undamaged, and unused.
  • Product packaging (if applicable) must be fully preserved.
  • A purchase confirmation document (receipt or invoice) must be presented.

4. Initiating the Return Process
To return a product, please contact us:

Products can be returned to our warehouse at the following address:
Tbilisi, Elguja Amashukeli 23.

5. Return Conditions

  • If the product has a manufacturing defect or does not match what was purchased.
  • In other cases, the product return or refund will not be processed.

6. Refund Process

  • Refunds will be processed within 5 business days after the product inspection (return).
  • The refund will be issued using the same payment method as the original transaction.

7. Non-Returnable Items
The following product categories are non-returnable:

  • Used and damaged products;
  • Custom-made products based on individual requirements.

8. Additional Terms
Keylocker.ge reserves the right to decline a product return if it does not meet the above-listed conditions.